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Customer Experience (CX)

Intelligent Automation for Every Customer Journey

Deliver 24/7 customer support, reduce wait times, improve customer satisfaction, and increase customer engagement with conversational AI-powered virtual assistants and automation.

New & Improved
Customer Engagements with Virtual Assistants

Intelligent
Virtual Assistants

Intelligent Virtual Assistant aims to help the Agents at all times by easing various tedious, complex and repetitive tasks. Start with simple FAQ’s for routine questions and build complex conversational flows for automating most customer engagements.

Contextual
Responses

Purplegrids provides advanced virtual agents that figure out the intent behind a customer query or interaction. With Natural Language Processing(NLP)  it understands the essence of conversion and reverts with the same sentiments and behavior according to the intention of the user, giving it a human touchhave.

Intelligent Routing

Routing Rules actually create workflows that can explicitly route a conversation using a rule set. Use visual business rules to intuitively automate Real-time conversations instantly and directly with all relevant data to the collaboration and chat tools that sales or support uses every day.

Proactive
Engagements

Purplegrids Virtual Assistants Instead of waiting for the website visitor to engage – which can or cannot happen –  it initiates a conversation and tries to persuade the user to do a certain action based on a series of behaviors: Pages Visited, Time on Page, Scrolling, Shopping Cart etc.

We support AI Voice. “Alexa, Can you call the nurse ?”.

CONTACT

Social Review Management

Unify your social media and review management in one platform to streamline engagement, gain valuable feedback and improve your online presence by providing immediate responses.

Unified Inbox

Get all patient interactions unified into one common interface for Live Agents. NewCloud Live Chat supports 22 channels from Social Media , Messaging Channels, Website, Native Apps, Ad Platforms.

Appointment Management

Improve patient care,  streamline clinical workflows and automate routine healthcare services and reduce costs with Patient Service Robots. The platform support Pepper, Temi, Pudu robots instantly.

The One stop solution that
‍accelerate growth, improve outcomes, and reduce costs

We guarantees rapid delivery of quantifiable ROI, and our platform can be deployed in under 4 weeks. Through our unique deployment methodology and partnership framework, we ensure delivery of the outcomes that matter most for your organization.

Do you spend more than 5000k per month?
contact sales