{"id":344,"date":"2021-06-30T04:15:00","date_gmt":"2021-06-30T04:15:00","guid":{"rendered":"https:\/\/stage.startertemplatecloud.com\/g11\/?page_id=344"},"modified":"2023-01-10T12:47:54","modified_gmt":"2023-01-10T12:47:54","slug":"hana-water-case-study","status":"publish","type":"page","link":"https:\/\/himmahcapital.com\/ar\/hana-water-case-study\/","title":{"rendered":"Hana Water Case Study"},"content":{"rendered":"<style>#kt-layout-id_446061-25 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_446061-25 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_446061-25 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0 );row-gap:var(--global-kb-gap-md, 2rem);max-width:1230px;margin-left:auto;margin-right:auto;padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:153px;padding-bottom:0px;padding-left:0px;padding-right:0px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_446061-25{background-image:url('https:\/\/stage.startertemplatecloud.com\/g11\/wp-content\/uploads\/sites\/8\/2021\/03\/yvette-de-wit-8XLapfNMW04-unsplash.jpg');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}#kt-layout-id_446061-25 > .kt-row-layout-overlay{opacity:0.90;background-image:linear-gradient(180deg, var(--global-palette4, #2D3748) 35%, var(--global-palette3, #1A202C) 100%);}@media all and (max-width: 1024px){#kt-layout-id_446061-25 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_446061-25 > .kt-row-column-wrap{padding-top:120px;padding-bottom:30px;padding-left:20px;padding-right:20px;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_446061-25\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_446061-25\"><div class=\"kt-row-layout-overlay kt-row-overlay-gradient\"><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-none kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_fa3342-35 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;padding-left:0px;padding-right:0px;}.kadence-column_fa3342-35 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_fa3342-35 > .kt-inside-inner-col,.kadence-column_fa3342-35 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_fa3342-35 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_fa3342-35{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_fa3342-35\"><div class=\"kt-inside-inner-col\"><style>#kt-layout-id_9053e2-3a > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_9053e2-3a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_9053e2-3a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0 );row-gap:var(--global-kb-gap-md, 2rem);max-width:500px;margin-left:auto;margin-right:auto;padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_9053e2-3a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_9053e2-3a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_9053e2-3a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_9053e2-3a\" class=\"kt-row-layout-inner kt-layout-id_9053e2-3a\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-none kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_442773-9c > .kt-inside-inner-col{padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:10px;}.kadence-column_442773-9c > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_442773-9c > .kt-inside-inner-col,.kadence-column_442773-9c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_442773-9c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_442773-9c{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_442773-9c\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_a801f1-b0, .wp-block-kadence-advancedheading.kt-adv-heading_a801f1-b0[data-kb-block=\"kb-adv-heading_a801f1-b0\"]{margin-top:0px;margin-right:0px;margin-bottom:56px;margin-left:0px;text-align:center;font-size:45px;line-height:72px;font-weight:600;font-style:normal;font-family:Poppins;color:var(--global-palette9, #ffffff);}.wp-block-kadence-advancedheading.kt-adv-heading_a801f1-b0 mark, .wp-block-kadence-advancedheading.kt-adv-heading_a801f1-b0[data-kb-block=\"kb-adv-heading_a801f1-b0\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_a801f1-b0, .wp-block-kadence-advancedheading.kt-adv-heading_a801f1-b0[data-kb-block=\"kb-adv-heading_a801f1-b0\"]{margin-bottom:21px;}}<\/style>\n<h1 class=\"kt-adv-heading_a801f1-b0 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading_a801f1-b0\">Hana Water Case Study<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_0d27ba-cf .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_0d27ba-cf .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_0d27ba-cf\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><\/div><\/div>\n\n\n<style>#kt-layout-id_bfa2df-85 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_bfa2df-85 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_bfa2df-85 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1180px;margin-left:auto;margin-right:auto;padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_bfa2df-85 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_bfa2df-85 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_bfa2df-85 > .kt-row-column-wrap{max-width:349px;margin-left:auto;margin-right:auto;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_bfa2df-85\" class=\"kt-row-layout-inner kt-layout-id_bfa2df-85\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_7edf4a-2e > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_7edf4a-2e > .kt-inside-inner-col,.kadence-column_7edf4a-2e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_7edf4a-2e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_7edf4a-2e{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_7edf4a-2e\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_3ee4ec-36, .wp-block-kadence-advancedheading.kt-adv-heading_3ee4ec-36[data-kb-block=\"kb-adv-heading_3ee4ec-36\"]{font-size:28px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_3ee4ec-36 mark, .wp-block-kadence-advancedheading.kt-adv-heading_3ee4ec-36[data-kb-block=\"kb-adv-heading_3ee4ec-36\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_3ee4ec-36 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_3ee4ec-36\">Client:<\/h2>\n\n\n<style>.kb-image_f7fa9b-fb.kb-image-is-ratio-size, .kb-image_f7fa9b-fb .kb-image-is-ratio-size{max-width:171px;width:100%;}.kb-image_f7fa9b-fb{max-width:171px;}.image-is-svg.kb-image_f7fa9b-fb{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image_f7fa9b-fb img{width:100%;}.kb-image_f7fa9b-fb .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image_f7fa9b-fb size-full\"><img decoding=\"async\" width=\"178\" height=\"97\" src=\"https:\/\/himmahcapital.com\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-10-142431.png\" alt=\"\" class=\"kb-img wp-image-1375\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column_260ac5-ea > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_260ac5-ea > .kt-inside-inner-col,.kadence-column_260ac5-ea > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_260ac5-ea > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_260ac5-ea{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_260ac5-ea\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_13af15-85, .wp-block-kadence-advancedheading.kt-adv-heading_13af15-85[data-kb-block=\"kb-adv-heading_13af15-85\"]{font-size:28px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_13af15-85 mark, .wp-block-kadence-advancedheading.kt-adv-heading_13af15-85[data-kb-block=\"kb-adv-heading_13af15-85\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_13af15-85 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_13af15-85\">Challenges:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gathering of inadequate information.<\/li>\n\n\n\n<li>Loss of unaccounted data.<\/li>\n\n\n\n<li>Turnaround times could take up to 18 hours to address.<\/li>\n\n\n\n<li>Almost no audit trails to track activity.<\/li>\n\n\n\n<li>Human errors accounted for higher operational cost.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_56192d-a5 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_56192d-a5 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_56192d-a5 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1180px;margin-left:auto;margin-right:auto;padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_56192d-a5 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_56192d-a5 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_56192d-a5 > .kt-row-column-wrap{max-width:349px;margin-left:auto;margin-right:auto;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_56192d-a5\" class=\"kt-row-layout-inner kt-layout-id_56192d-a5\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_e39321-37 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_e39321-37 > .kt-inside-inner-col,.kadence-column_e39321-37 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_e39321-37 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_e39321-37{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_e39321-37\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_b65d3b-d6, .wp-block-kadence-advancedheading.kt-adv-heading_b65d3b-d6[data-kb-block=\"kb-adv-heading_b65d3b-d6\"]{font-size:28px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_b65d3b-d6 mark, .wp-block-kadence-advancedheading.kt-adv-heading_b65d3b-d6[data-kb-block=\"kb-adv-heading_b65d3b-d6\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_b65d3b-d6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_b65d3b-d6\">Approach:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Develop a facilities management system.<\/li>\n\n\n\n<li>simplify the process of issuing, responding and managing maintenance requests.&nbsp;<\/li>\n\n\n\n<li>Multi-tenant applications to improve stakeholder connectivity and engagement.<\/li>\n\n\n\n<li>Digitize ticketing system.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n<style>.kadence-column_5a5597-b7 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_5a5597-b7 > .kt-inside-inner-col,.kadence-column_5a5597-b7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_5a5597-b7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_5a5597-b7{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_5a5597-b7\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_ee4ae0-87, .wp-block-kadence-advancedheading.kt-adv-heading_ee4ae0-87[data-kb-block=\"kb-adv-heading_ee4ae0-87\"]{font-size:28px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_ee4ae0-87 mark, .wp-block-kadence-advancedheading.kt-adv-heading_ee4ae0-87[data-kb-block=\"kb-adv-heading_ee4ae0-87\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_ee4ae0-87 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_ee4ae0-87\">Results:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Decreased response time for maintenance requests.<\/li>\n\n\n\n<li>Digitized ticketing issuance system and improved lifecycle tracking.<\/li>\n\n\n\n<li>Improved resolution disputes of services.&nbsp;<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_77d98c-81 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_77d98c-81 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_77d98c-81 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1180px;margin-left:auto;margin-right:auto;padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_77d98c-81 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_77d98c-81 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_77d98c-81 > .kt-row-column-wrap{max-width:349px;margin-left:auto;margin-right:auto;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_77d98c-81\" class=\"kt-row-layout-inner kt-layout-id_77d98c-81\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_aa5525-18 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_aa5525-18 > .kt-inside-inner-col,.kadence-column_aa5525-18 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_aa5525-18 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_aa5525-18{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_aa5525-18\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_7f3575-08, .wp-block-kadence-advancedheading.kt-adv-heading_7f3575-08[data-kb-block=\"kb-adv-heading_7f3575-08\"]{font-size:28px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_7f3575-08 mark, .wp-block-kadence-advancedheading.kt-adv-heading_7f3575-08[data-kb-block=\"kb-adv-heading_7f3575-08\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_7f3575-08 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_7f3575-08\">Client Challenge<\/h2>\n\n\n\n<p>UAE-based business group, Al Ghurair, had found that its manual and paper-based process of managing maintenance requests from their tenants at their facilities was an overly complex and cumbersome task. This resulted in the gathering of inadequate information, loss of unaccounted-for data, delays in incident resolutions, and almost no audit trails to trace activity.<\/p>\n\n\n\n<p>Al Ghurair recognized that without a digital and consolidated solution between key stakeholders, daily maintenance operations would continue to incur these issues. Al Ghuarair found that human errors accounted for higher operational costs and increased turnaround time while taking maintenance requests. Even with 70 technicians being managed by 8 supervisors, turnaround times could take up to 18 hours to address a maintenance request, let alone resolve. From receiving maintenance requests to checking technician availability via telephone, there were several factors that delay the process of addressing maintenance incidents.<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_a39520-9f .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-_a39520-9f .kt-divider{border-top-width:1px;height:1px;border-top-color:#bdbdbd;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_a39520-9f\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_ce5f8d-2a, .wp-block-kadence-advancedheading.kt-adv-heading_ce5f8d-2a[data-kb-block=\"kb-adv-heading_ce5f8d-2a\"]{font-size:28px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_ce5f8d-2a mark, .wp-block-kadence-advancedheading.kt-adv-heading_ce5f8d-2a[data-kb-block=\"kb-adv-heading_ce5f8d-2a\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_ce5f8d-2a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_ce5f8d-2a\">Our Solution Approach<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_fd6b6f-e7, .wp-block-kadence-advancedheading.kt-adv-heading_fd6b6f-e7[data-kb-block=\"kb-adv-heading_fd6b6f-e7\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_fd6b6f-e7 mark, .wp-block-kadence-advancedheading.kt-adv-heading_fd6b6f-e7[data-kb-block=\"kb-adv-heading_fd6b6f-e7\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading_fd6b6f-e7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_fd6b6f-e7\">Block Gemini\u2019s objective for this project was to digitize and automate the manual processes involved in managing maintenance requests at Al Ghurair\u2019s facilities. By building a facilities management system that could account for stakeholders through multi-tenant applications, data could flow from one stakeholder\u2019s application to another. This would enable tenants, supervisors, and technicians to digitally interact with one another in a more siloed, direct, and seamless manner. Our goal was to simplify the process of issuing, responding, and managing maintenance requests.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n<\/div><\/div>\n\n\n<style>.kadence-column_386032-31 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_386032-31 > .kt-inside-inner-col,.kadence-column_386032-31 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_386032-31 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_386032-31{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_386032-31\"><div class=\"kt-inside-inner-col\"><style>.kb-image_eb978a-15.kb-image-is-ratio-size, .kb-image_eb978a-15 .kb-image-is-ratio-size{max-width:583px;width:100%;}.kb-image_eb978a-15{max-width:583px;}.image-is-svg.kb-image_eb978a-15{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image_eb978a-15 img{width:100%;}.kb-image_eb978a-15 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image_eb978a-15 size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"731\" height=\"1024\" src=\"https:\/\/himmahcapital.com\/wp-content\/uploads\/2023\/01\/pexels-rfstudio-3810792-731x1024.jpg\" alt=\"\" class=\"kb-img wp-image-1357\" srcset=\"https:\/\/himmahcapital.com\/wp-content\/uploads\/2023\/01\/pexels-rfstudio-3810792-731x1024.jpg 731w, https:\/\/himmahcapital.com\/wp-content\/uploads\/2023\/01\/pexels-rfstudio-3810792-214x300.jpg 214w, https:\/\/himmahcapital.com\/wp-content\/uploads\/2023\/01\/pexels-rfstudio-3810792-768x1075.jpg 768w, https:\/\/himmahcapital.com\/wp-content\/uploads\/2023\/01\/pexels-rfstudio-3810792-1097x1536.jpg 1097w, https:\/\/himmahcapital.com\/wp-content\/uploads\/2023\/01\/pexels-rfstudio-3810792.jpg 1280w\" sizes=\"(max-width: 731px) 100vw, 731px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_888899-b6 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_888899-b6 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_888899-b6 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1180px;margin-left:auto;margin-right:auto;padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}#kt-layout-id_888899-b6 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_888899-b6 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_888899-b6 > .kt-row-column-wrap{max-width:349px;margin-left:auto;margin-right:auto;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_888899-b6\" class=\"kt-row-layout-inner kt-layout-id_888899-b6\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_7e9908-d4 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_7e9908-d4 > .kt-inside-inner-col,.kadence-column_7e9908-d4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_7e9908-d4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_7e9908-d4{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_7e9908-d4\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_bae8a0-19, .wp-block-kadence-advancedheading.kt-adv-heading_bae8a0-19[data-kb-block=\"kb-adv-heading_bae8a0-19\"]{font-size:28px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_bae8a0-19 mark, .wp-block-kadence-advancedheading.kt-adv-heading_bae8a0-19[data-kb-block=\"kb-adv-heading_bae8a0-19\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_bae8a0-19 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_bae8a0-19\">The End Results<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_dff6d6-6d, .wp-block-kadence-advancedheading.kt-adv-heading_dff6d6-6d[data-kb-block=\"kb-adv-heading_dff6d6-6d\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_dff6d6-6d mark, .wp-block-kadence-advancedheading.kt-adv-heading_dff6d6-6d[data-kb-block=\"kb-adv-heading_dff6d6-6d\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading_dff6d6-6d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_dff6d6-6d\">Al Ghurair now leverages a multi-tenant facilities management system through 3 interconnected applications. Tenants are now able to fill out and directly submit maintenance request tickets on the Tenant Mobile Application within a matter of minutes. From there, supervisors can receive these tickets on a mobile or web application, and directly assign them to an available technician\u2019s mobile device. Each ticket entails details of the incident, location, start time and media files for visual representation (photos and videos). Supervisors are also now able to stage each process of maintenance request until completion, whereas before they weren\u2019t. This is now made possible by the technicians\u2019 ability to remotely update tickets, leave comments and mark completion with proof of work. &nbsp;<\/p>\n\n\n<style>#kt-layout-id_cc65f5-af > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_cc65f5-af > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_cc65f5-af > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1180px;margin-left:auto;margin-right:auto;padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );grid-template-columns:repeat(3, minmax(0, 1fr));}#kt-layout-id_cc65f5-af > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_cc65f5-af > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_cc65f5-af > .kt-row-column-wrap{max-width:349px;margin-left:auto;margin-right:auto;padding-top:25px;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_cc65f5-af\" class=\"kt-row-layout-inner kt-layout-id_cc65f5-af\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_d5884a-6b > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_d5884a-6b > .kt-inside-inner-col,.kadence-column_d5884a-6b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_d5884a-6b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_d5884a-6b{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_d5884a-6b\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_260dd0-4b, .wp-block-kadence-advancedheading.kt-adv-heading_260dd0-4b[data-kb-block=\"kb-adv-heading_260dd0-4b\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_260dd0-4b mark, .wp-block-kadence-advancedheading.kt-adv-heading_260dd0-4b[data-kb-block=\"kb-adv-heading_260dd0-4b\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_260dd0-4b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_260dd0-4b\">Decreased<\/h2>\n\n\n\n<p>Faster response time to maintenance requests.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column_2706b5-82 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_2706b5-82 > .kt-inside-inner-col,.kadence-column_2706b5-82 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_2706b5-82 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_2706b5-82{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_2706b5-82\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_63739d-cf, .wp-block-kadence-advancedheading.kt-adv-heading_63739d-cf[data-kb-block=\"kb-adv-heading_63739d-cf\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_63739d-cf mark, .wp-block-kadence-advancedheading.kt-adv-heading_63739d-cf[data-kb-block=\"kb-adv-heading_63739d-cf\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_63739d-cf wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_63739d-cf\">Digitized<\/h2>\n\n\n\n<p>Efficient workforce planning and resource utilization.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column_c0786d-2e > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_c0786d-2e > .kt-inside-inner-col,.kadence-column_c0786d-2e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_c0786d-2e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_c0786d-2e{position:relative;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-3 kadence-column_c0786d-2e\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_d14657-7c, .wp-block-kadence-advancedheading.kt-adv-heading_d14657-7c[data-kb-block=\"kb-adv-heading_d14657-7c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_d14657-7c mark, .wp-block-kadence-advancedheading.kt-adv-heading_d14657-7c[data-kb-block=\"kb-adv-heading_d14657-7c\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_d14657-7c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_d14657-7c\">Improved<\/h2>\n\n\n\n<p>Improved tracking and resolution of maintenance tickets.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Hana Water Case Study Client: Challenges: Approach: Results: Client Challenge UAE-based business group, Al Ghurair, had found that its manual&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_kadence_starter_templates_imported_post":true,"footnotes":""},"class_list":["post-344","page","type-page","status-publish","hentry"],"acf":[],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","trp-custom-language-flag":""},"post_excerpt_stackable":"<p>Hana Water Case Study Client: Challenges: Gathering of inadequate information. Loss of unaccounted data. Turnaround times could take up to 18 hours to address. Almost no audit trails to track activity. Human errors accounted for higher operational cost. Approach: Develop a facilities management system. simplify the process of issuing, responding and managing maintenance requests.&nbsp; Multi-tenant applications to improve stakeholder connectivity and engagement. Digitize ticketing system. Results: Decreased response time for maintenance requests. Digitized ticketing issuance system and improved lifecycle tracking. Improved resolution disputes of services.&nbsp; Client Challenge UAE-based business group, Al Ghurair, had found that its manual and paper-based process&hellip;<\/p>\n","category_list":"","author_info":{"name":"n2wpadmin","url":"https:\/\/himmahcapital.com\/ar\/author\/n2wpadmin\/"},"comments_num":"0 comments","_links":{"self":[{"href":"https:\/\/himmahcapital.com\/ar\/wp-json\/wp\/v2\/pages\/344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/himmahcapital.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/himmahcapital.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/himmahcapital.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/himmahcapital.com\/ar\/wp-json\/wp\/v2\/comments?post=344"}],"version-history":[{"count":0,"href":"https:\/\/himmahcapital.com\/ar\/wp-json\/wp\/v2\/pages\/344\/revisions"}],"wp:attachment":[{"href":"https:\/\/himmahcapital.com\/ar\/wp-json\/wp\/v2\/media?parent=344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}